buying

Like you, the Poshmark team is eager to buy and sell fashion on the app. There’s nothing better than snagging a major find from a fellow Posher, except maybe when you make a sale.

When it comes to clicking “Buy Now” on those listings we have liked, we too wonder about how the item will fit. As a seller, it can be tricky to know how to best answer fit questions for a potential buyer since sizes can vary.

So whether you’re buying or selling, we’ve come up with this trusty measurement guide to help accurately describe the fit of your item!

How To Measure Shoes

Want to know if a heel is the perfect height for a night out? Be sure to measure from the base of the heel to the tip!

Measuring the sole for flats and insole for heels can also help buyers and sellers get a better idea of a shoe’s true size.

How To Measure Dresses & Tops

Fit can be tricky and can vary by brand and item. To make sure a dress or top is sized just right, the bust can be measured from armpit to armpit.

Arm length can also be determined by measuring the top of the shoulder all the way down to the sleeve.

Want to make sure the dress is just the right length for the buyer? Measure from the top of the shoulder down to the bottom hem.

How To Measure Bottoms

Trying to snag the perfect jeans? Be sure to measure the waist to determine size accurately.

Measuring the inseam from the crotch to the hem can also help determine the right length for bottoms.

How to Measure Bags

To be sure that bag in your “likes” can fit all your everyday essentials, be sure to get measurements! Height can be measured from the base to the top of the item. You can also measure the length from left to right at the base of the bag, and measure the width of either side.

How to Measure Watches

When measuring a watch or bangle, be sure to measure the circumference of the interior to be sure it fits the wrist perfectly!

We understand safety and trust are important to you. With Poshmark’s Posh Protect, you are protected every time you place an order on Poshmark.

Refund Policy

When you purchase on Poshmark, we don’t release payment to the seller until you tell us that you’ve received your order and it’s as described in the listing. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. Only after you’ve marked your item as ‘received’ do we release your payment to the seller.

What is not covered

Item does not fit/changed mind: Unfortunately, if the item isn’t your style or doesn’t fit you, we cannot accept a return. You’re more than welcome to re-list the item on Poshmark!

Trades & Offline Transactions (i.e. PayPal): Posh Protect does not cover trades or any transaction completed off of the Poshmark platform (e.g. paid through PayPal). When payment for the full value of items is not exchanged through the Poshmark platform, we cannot and do not guarantee that both parties ship and transact as promised. You bear all risks associated with any such transaction.

Do’s and Don’ts

DO:

Check your purchase promptly (within 3 days) to make sure your new item was accurately described in the listing.
Mark your item as ‘received’ in the app if everything is okay.
Contact us by emailing support@poshmark.com immediately if there is a problem with your order.

DON’T:

Delay checking your item past 3 days.
Mark your item as received if there is a problem with your order.
Try to resolve any problems with your order yourself. Contact us first. We’re here to help.

Remember, if the item you received is not as it was described in the listing, then you are covered under Posh Protect.