Our hearts go out to all of the people whose lives have been affected by the COVID-19 health crisis. We’ll continue to keep you updated as we have new developments and in the meantime, we’re here to support you and send our Posh Love.
As we monitor this rapidly-changing situation, we want to address some of the questions you may have, particularly around the safety of shipping and receiving packages and steps we are taking to protect the community.
HEALTH & SAFETY
How can I stay updated on COVID-19?
Your health and safety is paramount. We encourage you to stay informed by following the guidance from local and federal authorities, the Centers for Disease and Prevention (CDC) and the World Health Organization (WHO).
Is it still safe to ship and receive packages?
A big question on everyone’s mind is whether it’s safe to send and receive packages. Yes, you can continue to ship and receive packages, according to today’s guidance from the World Health Organization, the Centers for Disease Control & Prevention the U.S. Surgeon General, and the Public Health Agency of Canada. We will continue to monitor this situation and keep you updated.
What is Poshmark doing to prevent price-gouging on the platform?
We’re working diligently to ensure that unsupported items such as N95 masks and hand sanitizer/gel are not sold on the platform. If these items are found on Poshmark, they will be removed by our team and, if necessary, the accounts will be terminated. If you see items like this on the platform, please contact email@example.com and we will take immediate action.
SHIPPING & OTHER RESOURCES
What should I do if I can’t make it to the post office?
For US Poshers: If you’re unable to make it to the post office, you can schedule a free home pickup through USPS. You can also order packaging supplies online, directly from USPS. The United States Postal Service is an essential service and will remain open and operational in states or municipalities with “shelter in place” or other social distancing restrictions in place. You can read the USPS Service Alerts for more details.
For Canada Poshers: Canada Post continues to operate during this unprecedented situation. If you’re unable to make it to the post office, you can drop off your packages in your closest Canada Post street mailbox. You can also order packaging supplies online, directly from Canada Post. Following the direction of the Public Health Agency of Canada, Canada Post has introduced new safety measures to their operations and processes in order to serve consumers and businesses across the country. You can read more details on the Canada Post dedicated page for COVID-19 updates.
It’s taking me longer to get my packages out. Can you help?
Yes! Given anticipated delays related to social distancing and “shelter in place” orders, we are working on extending the standard shipping window from seven days to 10 days in an effort to give sellers more time to ship their packages. If you expect a longer delay or need even more time, please let your buyers know so they can plan accordingly. We appreciate everyone’s patience as we all work together and do our best to help keep the economy — and each other — going during this unprecedented time.
COMMUNITY SUPPORT & VIRTUAL EVENTS
How can I attend or host a virtual event?
It’s easy! If you’re interested in attending or hosting a virtual Posh N Coffee event, please contact firstname.lastname@example.org. We’ll also be introducing new ways to engage with each other through social media channels. Stay tuned to our blog for more details.
How can I find and connect with Poshers in my local community?
We’ve recently launched a feature for Poshers to find each other based on their location. Just click “shop” in the app > scroll down to the bottom of the page > click on “my city” and discover Poshers near you. It’s a great way to connect virtually with people in your community. Consider getting together for a virtual Posh N Coffee!
How can I continue growing my business on Poshmark?
We’re creating a centralized hub of educational resources on our blog to help address some of the top questions you have for us. Please check back often and consider attending a virtual event to learn tips and tricks from our top-selling Posh Ambassadors.
I’m not in a position to buy anything right now, but I’d still like to show support for my fellow Poshers. What can I do?
Human connection is essential to daily life. Every like and share on Poshmark is an act of support and encouragement, and a small way to show compassion for each other. A little goes a long way!
What if I have other questions?
The health and safety of the Poshmark community is our top priority and we’re here to support you. Please contact email@example.com with any questions.