Poshmark x Goodwill Reseller Mystery Boxes FAQ

How do I purchase a box?
Head to the @goodwillsf closet in the Poshmark Wholesale Market.

  • Like a Reseller Mystery Box of your choice.
  • Starting at 9am PT on drop days, Likers will receive an offer to purchase the box for $11 with free shipping.
  • Boxes are sold separately; “Buy Now” and bundling is not available due to limited supply. 

What comes in each Reseller Mystery Box?
Each box contains up to five store-quality items in assorted brands and sizes. Boxes are categorized by men’s tops, men’s bottoms, women’s tops, and women’s bottoms.

I can’t find the @goodwillsf account/can’t access the Wholesale Market, what should I do?
This offer is made possible through our Wholesale Market only and requires you to have access as a wholesaler/reseller. If you’re new to the Wholesale Market or would like access, visit the Support Center to learn more.

Will you be adding more categories?
We’d love to provide more categories in the future, so please stay tuned. However, we are limited in our capacity right now due to the shelter-in-place orders and the Goodwill SF team’s capabilities as a result—but, we are working to expand into new categories as soon as we’re able. Please feel free to share with us the categories you’d like to see in future drops.

I reached checkout and was unable to complete my order, what should I do?
Boxes are available on a first-come, first-served basis through Offer to Likers and due to high demand, the boxes are selling out quickly. If you’re unable to complete the purchase, the boxes have already sold out. Stay tuned for more drops soon!

The boxes are sold out—will you be adding more?
Goodwill SF is operating with a lean team while adhering to strict social distancing orders as an essential business, and they’re doing everything they can to bring you more merchandise as soon as possible. Stay tuned!

Why are offers dropping at different times?
Due to demand, we’ll be releasing offers in stages starting at 9am PT on drop days.

Why is the price listed at $50?
The $50 price tag is a placeholder and cannot actually be bought at that price, so be sure to Like our listing to get the special $11 (plus free shipping) offer on drop day.  

Are your workers safe?
The health and safety of Goodwill and Poshmark employees and the Poshmark community is our top priority. Both Goodwill and Poshmark are complying with all local city and county public health officer orders and practicing appropriate social distancing measures.

For more info, please contact support@poshmark.com