Security Upgrade: Two-Factor Verification is Here

Good news! We just released a security upgrade. Internet security may sound like a scary topic, but it’s actually pretty simple. Let’s start with a little experiment. Have you ever:

  • Used the same password for more than one site?
  • Logged into any account while using public WiFi?
  • Clicked on a link from an email address you didn’t recognize?
  • Downloaded things off the internet?

If you answered yes to any of these things (haven’t we all?!), there’s a chance that your personal information could be at risk. At Poshmark, we take your information and security seriously. Our latest update provides next level security to keep the bad guys out and ensure that your information is always protected.

How it works
With our latest security upgrade, if you change your password, email, or redemption details, we’ll email you a verification code to double check that you are the one requesting this change. Once you return to Poshmark and enter the code provided, we’ll complete the requested change. This prevents fraudsters—who may have stolen your information elsewhere on the web—from accessing your account. Ready to upgrade your account?

Update your app now to start using two-factor verification!

FAQs

How will I get the verification code?
By default, we’ll send the verification code to the email address associated with your account. To check which email that is, you can go to the Account Tab > My Profile.

You can also set up text message verification for fast, reliable, and convenient verification. 

I didn’t get the verification code, what do I do?
Please check your spam folder and add accountsecurity@poshmark.com to your contacts. If you’re still unable to find the verification code email, don’t hesitate to contact us at support@poshmark.com.

I didn’t request an account change but I received an email with a verification code. What do I do?
Do not use the verification code. Instead, please contact us at support@poshmark.com and we would be happy to assist you further.

Can I use a verification code more than once?
Each code can only be used once.

Is this security upgrade mandatory?
Your security is of the utmost importance to us, so this security upgrade will automatically be applied to your account.

Is this change only for the app?
This change will be reflected on both the app, as well as Poshmark.com.

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