Sellers: What ‘Make An Offer’ Means For You + FAQs

By now, you may have heard about Poshmark’s newest feature, Make An Offer. You may already even have new offers on your listings. But as a seller, what exactly does it mean for you? How is Make An Offer different than negotiating a price via listing comments? And how can it help you bring in sales?

100614_make an offer_sellers know

  1. Offers are binding and a sale is guaranteed when you accept an offer. A buyer must provide payment details and their address to make an offer. If you accept an offer from a buyer, payment will be processed immediately. As a result, buyers using Make An Offer are committed.
  2. Offers are private. If a seller counteroffers, other interested buyers won’t see it. The public listing price remains firm until the item is sold.
  3. Make An Offer is extremely fast. Each time a counteroffer is made, the buyer is notified immediately in the app, by email, and with a push notification. Accepting or counteroffering takes one click and payment is processed immediately!
  4. Make An Offer attracts more buyers. Is a buyer lusting after your handbag, perhaps the listed price is just a tad too high for them. Make An Offer is a great way to get potential buyers off the fence.

100614_make an offer_faq

What is the difference between “Buy Now” and “Make An Offer”?

Buyers can use Buy Now to purchase an item from you immediately at your listed price. Make An Offer is a fast, private way for a buyer to negotiate the price for an item with you.

Should I still respond to buyers who request a lower price via comments? It’s up to you, but keep in mind that comments in a listing will continue to remain public. We strongly suggest guiding any potential buyers who would like to negotiate the price of your listing to submit a private, binding offer through the “Offer” button.

How will I know if a buyer makes an offer on one of my listings? As soon as a potential buyer submits an offer, you’ll receive an email and a push notification from us. We will also notify you in your Poshmark “News” tab.

What are my options when I receive an offer (or counteroffer)? You can accept, counter or decline an offer or counteroffer. If you accept an offer, payment will be processed immediately and Poshmark will send you a shipping label. If you counteroffer or decline an offer, the buyer will be notified immediately so they can respond.

Do I have to respond to all of the offers? No, you don’t have to take action when you receive an offer. If you don’t counteroffer or decline the offer or counteroffer, it will expire automatically in 24 hours.

Can a buyer cancel an offer after they’ve submitted it? A buyer can cancel their offer anytime until the offer expires or until you accept or counteroffer. Once a seller accepts an offer or counteroffer, the purchase is final and can’t be cancelled by the buyer.

Can more than one buyer make an offer at the same time? Yes. The first offer or counteroffer that is accepted will result in a sale, and all remaining offers will be cancelled. Likewise, if “Buy Now” is selected on a listing with offers, all offers will be cancelled.

I have a large closet.  How can I manage dozens of offers at the same time? You now have an “Active Offers” page which displays all of your listings with active offers. Click on a listing on this page and you’ll be able see and compare all active offers on that listing. To get to your “Active Offers” page, go to the “Offers” tab on your “News” page and click the “View all active offers” link.

If you have any additional questions, don’t hesitate to reach out to Poshmark’s support team: support@poshmark.com.

56 thoughts on “Sellers: What ‘Make An Offer’ Means For You + FAQs

  1. It would be much better if you could make an offer on multiple items. Usually when I buy things from a closet, I buy more than one thing so this wouldn’t help me any. The idea is great! Now buyers don’t have to ask what your lowest is and have that on your comments list for everyone to hold you to!

  2. How long do offers stay open? Since many sellers don’t tend to their closets as closely as they should, I would hate to have to hold off on buying another person’s item because I have an offer out on similar item that isn’t being responded to!

      • Hi, Can I cancel my counteroffer before the buyer accepts? If so how? I summited the wrong number once and it was a huge mistake, but I didn’t know hot to cancel then my buyer accepted, so I needed to ship it. 😦

      • Hi Akara, yes, you can cancel your counteroffer before a buyer accepts. Go to your newsfeed, select active offers and there should be a “help” button below the offer where you can cancel it. For any other help, please reach out to support@poshmark.com.

  3. I love the idea. Does the new “Make Offer” button only appear on new posts? I don’t see it on my current posts. Will I have to remove all of them and resubmit each one?

  4. A comment section would be nice. I have someone who keeps making me offers on an item that I’m not looking to negotiate on. Since she’s privately making an offer it would be nice if I didn’t have to publicly comment that I’m not looking to discount the item.

      • In my experience, a LOT of buyers ignore this. Same with “no trades.” It would be nice if we could disable the feature outright if we aren’t interested in taking offers, or auto-reject if it’s below a certain amount.

  5. If you make an offer and you receive zero response the offer expires in 24 hours. Is the offer still visible to the seller the next time they check their closet? Is the seller able to comment or contact through the original offer to see if the buyer is still interested (after the offer expires)?

  6. The original price of my item was $16.00, I was “offered” a price of $12.00 I countered at $14.00. By countering my listing is now showing as this as the “buy now” price. Why did my counter offer become the actual new price. I have since had another offer from a new posher of $10 for my item which was originally priced at $16 and I can’t counter with $14.00 I have to counter between 11-13! I am assuming I have to wait 24 hours for my original counter to fall off before I can make a counter offer on the new offer. I’m having a difficult time understanding this process.

  7. What happens if I make an offer and then cancel it. Will the owner of that item see that I made an offer and them cancelled it? Or will nothing show up?

  8. I do not like it that the accepted offer is still binding when the buyer has “payment issues”. If they enter invalid payment details and sale doesn’t go through right away, seller should be released from accepted offer and free to do whatever they please with listing, including deletion.

  9. If a buyer makes offers on multiple items in my closet, I assume they would pay shipping multiple times? This has been happening to me recently and I have been advising my buyers to buy a bundle listing from me instead, but I want to make sure I am giving the right advice?

    • Yes, the buyer would pay shipping on each item purchased via Make An Offer feature, if the offers weren’t made on a bundle. It might help to create a bundle listing to help the seller save on shipping fees, but that is up to you.

  10. A customer bought a product and then wanted it cancelled so she can use a different credit card. How to i remove the sold sign to make it so she can rebuy it?

  11. Thank you all for the great advice , tips and suggestions. I too opened my account back in August and there it stayed… Originally I found out about Poshmark through my daughter and I even helped her get her closet up and running. I really didn’t pay attention to what she was doing,.. However,. I was
    so excited to see her deposit three really large checks! I finally went on to the site in early January and heavens- let’s just say I had a great time. My post man and especially my husband weren’t so extactic … Lol. Now I have finally converted from shopaholic to Poshitall !! This has been a great experience of course I have had a few issues but honestly I think I have met the most kindest, and thoughtful supportive women. I love it and I can’t wait till I get my closet completely stocked.. Thank you for your support.You may use these HTML tags and attributes:

       

  12. Hi! Someone offered me 15$ and I countered 20$ and they accepted; however, it says there is “payment issues”. Is the item still bought and should I still ship?? It doesn’t say sold yet, when does that show up? Should I only shop once it says sold? And my pending balance shows?

  13. Hi, someone offered me $40 while my items is listed for $63 but technically i will only be getting $50 out of $63 minus the fees right. So if they offer me $40 and I accept, is that means am getting le$$ than 40 and is shipping and poshmark fees will be deducted on that $40. Please help since i really wanna accept the offer. Thanks!

    • Hi Jennifer, the offer you accept would be the final price. The 20% fees would be taken off the final price. The shipping fees are paid by the seller and do not impact your earnings.

  14. So how does this protect buyers? I made an offer and the seller accepted. A few hours later I get a cancelled notice from the seller. I look and another posher commented on my newly purchased item on how it’s a steal and she is jealous and so on. Well the seller obviously reconsidered after the comment. Then the jealous posher contacts the seller and offers more money. So the seller resells for a higher amount behind my back! Offers can be good but also not fair to the buyer!! There should be some protocol!

    • Hi Jordan, If a buyer declines, you should be notified. If they fail to respond to the counteroffer within 24 hours, however, the counteroffer expires and negotiations would have to start over.

  15. I love the Make An Offer button! But… every time I urge a shopper to use it instead of negotiating via public comments, they disappear into the night. What am I doing wrong?

    • Hi Olivia, You can cancel a sale, but please try to keep your account current with items you’re willing to sell. If you’re still thinking about it, you can always mark the item as “Not For Sale” by setting the sale price at $0. If you need help with canceling a specific case, please reach out to support@poshmark.com.

    • Hi Maria, yes. An offer needs to be accepted by the seller to complete the transaction. If there’s someone else who purchases via Buy Now before an offer is accepted, the item is considered sold.

  16. You are the buyer and make an offer the seller counters if you decline the counter offer are all offers you made no longer valid?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s