When you make a sale on Poshmark, we provide you with a pre-paid, pre-addressed shipping label. No stamps. No hassle. Now that’s what we call PoshPost!
Here’s a breakdown of how much weight our pre-paid shipping labels cover in each country:
- United States: up to 5lbs.
- Canada: up to 2.5kgs.
- Australia: up to 2.5kgs.
If your package weighs more, you can get a label upgrade directly through the app for an extra fee.
1. Finding the Right Box
- United States: Our partnership with USPS allows you to use Priority Mail, Priority Flat Rate & Priority Regional Rate boxes. Note: Our label does not support Express Mail boxes. You can request FREE boxes from USPS? They’ll even drop them off at your house!
- Canada: With Canada Post, you can purchase any Priority envelopes or boxes. Note: Our label does not support Xpresspost boxes.
- Australia: With Sendle, you can use your own packaging materials or purchase their compostable A4 Satchels. Note: Avoid using branded packaging from other shipping carriers like the Australia Post.
- Posh Tip for all countries: You can also use a size-appropriate, regular brown box to ship your items (just make sure you remove any previous labels before shipping).
2. Packaging Up Your Sale
We recommend adding a special touch to your #PoshPackages.
Here are a few ideas that we love:
- Wrapping items with decorative (and recyclable!) tissue paper or a ribbon.
- Adding a heartfelt handwritten note explaining what a purchase means to you!
3. Placing Your Package In the Mail
Package Drop Off:
- United States: Drop your package in a USPS mailbox (if it fits) or drop it off at your local post office.
- Canada: Drop your package in a Canada Post mailbox (if it fits) or drop it off at your local post office.
- Australia: Select Package Drop Off when creating your pre-paid shipping label in the app. Print the label, attach it to your package, and drop your package off at the nearest Sendle location.
Package Pickup
- United States: Schedule a pickup online via USPS.
- Canada: Register as a small business (it’s free!) and schedule a pickup for a small fee via Canada Post.
- Australia: Select Package Pickup when creating your pre-paid shipping label in the app. Print the label, attach it to your package, and place your package outside for pickup.
Hi, can a medium box fit a blue mail box?
How do I ship a package to a customer? ?
Hi Cleopatra, please see our Posh Guide for how to ship a package: https://poshmark.com/posh_guide/how_to_ship
I think they will send a email about there info and u print it and stick it on
Why can’t you use a usps flat rate box?
Hi Natalie, Priority Mail and Priority Mail Flat Rate are two different types of mail within USPS. The labels that Poshmark uses are Priority Mail.
I accidentally used a priority mail flat rate box to ship an item, what do i do?
Hi Michelle, please reach out to support@poshmark.com and they can help you directly. Thanks!
how do I bundle?
Hi Trini, you can use our new bundle feature to order a bundle from a favorite seller. You can also direct a seller to do the same in your closet: http://blog.poshmark.com/2015/07/02/app-update-introducing-the-bundle-feature/
Can I use shipping envelopes or does it have to be shipping boxes?
Hi Melissa, you can use shipping envelopes as long as they protect the item well.
I have brown envelope with bubble wrap aligning the inside that I’ve bought from Walmart. Can I use that and securely tape the shipping label I received from poshmark on it?
Hi Kayla, that should be fine as long as your item is likely to be secure until it reaches its destination.
Hi, if you have a shoebox are you allowed to securely tape it shut and ship your item off in that?
Hi Mo, we recommend this only if the shoes are securely padded inside. If the buyer had requested the box, or that was part of the selling point, we recommend you use a secondary box.
I used a regular brown box that I paid for & I had to buy a stamp cause i couldn’t print it out, I was told that it was going to get a different tracking number anyways. Did I do it wrong?
HI Engelica, please reach out to support@poshmark.com as this was shipped outside of our system. Next time, know that you don’t have to pay for boxes as Priority Mail (not Priority Mail Flat Rate) boxes can be ordered for free from USPS. It’s also best to use the shipping label provided.
I’m super new with this app so when I get a notification that says a person has added your item to a bundle what does that mean exactly?
Hi Sabrena, it simply means that someone is considering creating a bundle from your closet. No action is required on your part. You’ll be notified if the buyer completes a bundle purchase via push notification and email confirmation.
Someone bought an item from my closet that I have lost and they said that they were charged with the fee, but yet I haven’t shipped anything so I just don’t really know how this works. How do they get a refund?
1can i send it to any post office 2 when someone buys something from me do u just rap it in the paper thing and decorate it and then but it in a box or no box
Hi Lizeth, you can drop off a package with the shipping label at any USPS location or in the USPS blue drop boxes. Please wrap all items securely and in a box or envelope. If you’re using boxes or envelopes from the Post Office, please ensure they’re Priority Mail and not Priority Mail Flat Rate.
How do i pay people and how do i get the money in cash
Hi Lizeth, all transactions are handled through the app. To learn more about how it works, see our Posh Guide: https://poshmark.com/posh_guide
Does the box have to be plain brown, or can I use a box I already have?
Hi Juliana, you can use a box you already have as long as it’s in good condition and will get the item safely to the recipient.
How do I trade?
Hi Jessica, please note that our Posh Protect policy does not cover trades within the system. When payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as described. Trading is based on an honor system and is difficult for us to support. For this reason, we discourage users from trading on Poshmark as they are not protected.
Can I use a plain plastic shipping envelop to ship clothing? I have used these with Vinted and there was no problems. I just want to make sure it’s okay through poshmark as well!
Hi Ashley, yes, you can use these envelopes to shop your items as long as the items are secure and protected to withstand the journey to the recipient.
What do I attach the shipping label on with? Would just taping it on be fine?
Hi Madison, we recommend using packaging tape to cover and attach the full label, so it won’t be damaged in shipping.
I’m still not understanding bundles and I am also wondering why people do not want PayPal?
Thanks
🙂
Hi Dawn, PayPal is not a currently supported payment option within the Poshmark platform. Transactions happening outside of our platform are against our Terms of Service and can’t be covered under our Posh Protect guarantee. As for bundles, please see this post for more information: http://blog.poshmark.com/2015/07/02/app-update-introducing-the-bundle-feature/
O No I used a flat rate box by accident
Hi Paris, it may still be shipped OK, but please reach out to support@poshmark.com just in case. Thanks!
What do I do if I can’t print out the label? Can I send it and pay for it then let u and the customer know the tracking number…
Hi Denise, please print the shipping label provided at a library or other place that provides printing services. That way we can better handle it within our system.
Can I use a priority mail flate rate box? And also how many days do you have to ship it within?
Hi Noosha, Please use just a Priority Mail box, not Flat Rate, as it’s a different class of mail according to USPS. You need to ship an item within 7 days. Happy Poshing!
Hi can I drop off my sale using regular priority box sending it via the ups store?
Hi Theodhora, Please use the USPS shipping label included with your sale and drop off at the Post Office or in a blue USPS drop box. The shipping label doesn’t work with other mailing services.
I have someone that purchased two items from me and you sent me two separate mailing labels. Can I ship both items together and use only one label to get credit?
Hi Tracy, if the items were ordered separately – and not as a bundle – please send both as separate packages. Each sale has its own tracking with each unique mailing label. Next time, encourage the buyer to make use of the bundle feature, that way she’ll save on shipping! http://blog.poshmark.com/2015/07/02/app-update-introducing-the-bundle-feature/
Can I ship the item in a bag? Like a Nasty Gal shipping bag?
Hi Mila, please package your item not only with care so that it will be protected as it reaches its destination, but also how you would want to receive an item as a buyer on Poshmark.
I want to send fragrance mists is that a problem ?
Hi Denise, unfortunately perfumes are not supported for sale on Poshmark. For more help, please reach out to support@poshmark.com.
How do I ship overnight (per customer’s request)?
Hi Taysha, currently we only offer Priority Mail 2-3 day shipping options. Please reach out to support@poshmark.com with any questions.
I just wanted to point out that USPS does not accept shipping boxes wth a barcode in blue post mail box collectors.. You have to bring it into the post office. When you have a paid label you can either wait in line to have a worker scan it in or drop it off inside the post office in a designated area. You never put boxes in the blue collection boxes. That blue collection box is tailored for first class mail. (Source: 10+ years of selling items and trial and error with shipping, and of course USPS.com)
Hi Isabel, Our contacts at the USPS have again confirmed that USPS blue boxes are acceptible for handling Priority Mail, which is the class of mail used for Poshmark labels. If you have any questions or concerns, please reach out to support@poshmark.com.
Can I use a padded envelope for small items?
Hi Alex, yes, as long as the item is packaged securely to reach its destination with care.
1. who pays for that “free shipping label?”
2. Can I affix the shipping label to ANY priority mail box size?
3. Are all items $5 to ship, including large items like a huge wedding dress?
Hi Amy, 1. Buyers will cover shipping costs, and the seller receives the label in the email confirmation for the sale. 2. Please be sure to use standard Priority Mail and not Priority Mail Flat Rate as they are a different type of mail according to USPS. 3. For items over 5 lbs, please see our Posh Guide for how to request a label upgrade once an item is sold: https://poshmark.com/posh_guide/how_to_get_overweight_shipping_label
Are the priority mail boxes free at the post office too? I ordered some but they are taking a while to get here. I wanted to know if I was to sell something before they get here if I would have to pay if I were to just get one at the post office?
Thanks
Hi Jennifer, you can use another shipping box that you may have at home or pick one up for free at the Post Office.
Also, you may be dropping it in a blue box that is marked for stamped mail only. typically there’s a second blue box next to it, with a sign for Metered Mail (the bar code your referring to). If the box says stamped mail, they usually still take it but it is meant for literally, stamped mail, like letters, etc. hope that helps 🙂
What happen I loose the item I sold and the buyer got charged your fees how do you return there money ?
Hi Rosie, please email support@poshmark.com for direct assistance.