Posh Tip: Help Us Help You

Poshmark has changed the shopping game. It’s all about buying, selling and sharing the best in women’s fashion – and making connections with women across America along the way. We’re here for you with features to make it a fun, easy and safe way to make sales and find deals.

But what happens if something doesn’t go quite right? Mistakes happen and questions arise and we’re here for you with an all-star support team that is happy to assist you. Yet, chances are, the answers you seek are simply a click away. We’ve collected some of our most helpful links and tips below to get you the help you need.

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Poshmark 101: Our most popular resources

Whether you’re new to Poshmark or simply want a refresher, these are our most commonly referenced resources. A quick read through these will likely answer any simple question regarding how Poshmark and our features work.

The order process and how to report an issue

Many of our inquiries are related to the stages of an order. While it is simple, a lot happens from the time someone clicks “Buy Now” and receives the item. Here’s the basic run-down of the order process and what each step means:

  • In process – The order has not yet shipped and the seller is probably packaging it up in preparation for shipping.
  • Shipped – The order has shipped you can track the package from within the app! Simply go to the order page and click “Status: Shipped.”
  • Pending Acceptance – The item has been delivered and is currently awaiting acceptance from the buyer. The buyer has three days from delivery to accept the order.
  • Delivered – The order is complete and the funds have been released to the seller.
  • Cancelled - Order has been cancelled and a full refund has been issued to the buyer. Find refund details on the order page under Problems/Order Inquiry > Refund Not Received.

Have a problem with an order? Go to the order page and click on “Problems/Order Inquiry” before reaching out to support. If the options provided do not address your issue, you can reach our support team directly by clicking the “Contact Poshmark Support” link on that page.

Provide all relevant information to Support

The quickest way to get your issue resolved is to make sure that you provide us with all relevant info to eliminate unnecessary back and forth dialogue. When writing in, follow this checklist:

  • Write from the email address that is registered to your account. This helps our team better research your case and verify your identity.
  • Order number (if applicable)
  • Any relevant usernames
  • Screenshots of the issue you are experiencing. This is especially helpful for possible bugs with the app, error codes, etc.

Check your spam folder

Can’t find your label? Looking for a response from an email you sent almost a week ago? Check your spam folder before reaching back out to us! Add the following emails to your contact list to ensure our emails make it through to you: support@poshmark.com and orders@poshmark.com.

Refrain from sending multiple emails

Please note that emailing Support once is sufficient and that emailing multiple times actually causes a delay in response time because we respond to emails in the order that they were received. When additional emails are sent, your email is pushed down to the bottom of the pile.

Refrain from seeking support on social media

Please note our social media team does not have access to account/order information, and reaching out to Poshmark via social media will not expedite your claim. The quickest way to get assistance is reaching out to support@poshmark.com directly.

Posh Tip: How To Get Paid Selling On Poshmark

There comes a day in a woman’s life when you realize the items in your closet could earn you money! Money to spend on amazing things…like more things to put in your closet.

Seriously though, now that you’ve found Poshmark, the largest destination for buying and selling women’s fashion, let’s get you on track to earning some major cash. Read on for the full rundown on how the Poshmark selling process works.

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Create a listing in your closet

You can’t make money without selling items! Once you’ve looked over what you are able to sell on Poshmark, use the app to create a listing. Each of your listings automatically comes with the option to “Buy Now” and a “Make An Offer.” Note that you won’t see these buttons on your own listings since you can’t buy your own items. Rest assured, everyone else can. Make sure your items are seen and share, share, share within the app and to your social networks.

Made a sale? First things first…

You’ve made your very first sale? Congrats! Now it’s time to get the item to your buyer. Our system will automatically send you a shipping label for you to print, just ensure that your profile information is complete. If you didn’t get the label or can’t find the email, that’s no problem. You can download it directly from the app or the web.

Sold Details

web order status

Carefully package your item in the correct box

Now that you’ve made a sale and located your shipping label, you’ll have to package your item. make sure that you package your item with care. You want to make sure that it gets to the buyer in pristine condition.

It’s important that you take the proper steps to avoid any shipping mishaps. Poshmark sends all packages through USPS Priority Mail, so make sure you a Priority Mail box or envelope or another sturdy box you might have around the house. Just be sure you don’t get a USPS box that says “Flat Rate” on it, as it’s a separate class of mail than just Priority Mail. Using a Flat Rate box could cause delays and your buyer might not receive the package. Pro tip: you can order the correct boxes directly from USPS.com for free!

Ship your item to the buyer

Now that you have your package ready to go, securely tape the shipping label to the box and either take it to your local US Post Office or have your postal carrier pick it up right from your house. Once the USPS has received the package, it is scanned into our system. It’s that easy!

Get paid when the item is accepted

Once the buyer receives your package and has accepted the item, your earnings will be automatically deposited into your Poshmark account. Buyers have up to three days to accept the item and after that, the funds are automatically released to you, the seller.

Note that Poshmark takes a commission for each sale, which is used to ensure credit card safety and provide support from Poshmark to help create a fun, safe and ever-improving platform for our Poshers. For every sale over $15 that is made, you keep 80% of your sale. For any order under $15, there is a flat commision fee of $2.95. When you list an item, we make sure you know exactly what you’re making. Just check out the “My Earnings” section on the listing and you can see how much you will make for that sale price.

Your Earnings

Spend or save your earnings

Your purchase is complete and there’s money to spend. Woohoo! You can keep your earnings as credit in your Poshmark account and spend it within the app. Or if you’d prefer to have your earnings as cash, you can either set up direct deposit to your bank or have a check sent to you. On the app, you can simply go to My Account and choose My Balance. From there, you will be able to see your Posh Credit, Redemption Amount, and your Pending Amount. Just click on Redemption Amount and let us know if you’d like a direct deposit (which takes 2 to 3 business days) or a check (which takes 8 to 10 business days).

Need help?

Whether you missed a step or have a question about a particular transaction, be sure to reach out to support@poshmark.com so someone can work with you directly.

Posh Tip: How To Make PFF Connections

The beauty of Poshmark is that it’s not just about making money, it’s about the wonderful connections made with women across America. But how do you take a connection to the PFF (Posh Friends Forever) level?  Read on for some tips on making friends within the Poshmark community.

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Be a Positive Posher

Never underestimate the power of positive Poshing and the golden rule of treating others the way you want to be treated. Respectful and friendly encounters are the foundation of the Poshmark community and can open the door to lasting friendships.

Find a Stylemate

Love another Posher’s closet style? Found your stylemate (someone who shares a similar taste in style and wears the same sizes you do)? Share and comment to let them know! Friendships can begin just by a mutual affinity for specific designer or style.

Get Super Social

The love of fashion and shopping goes beyond Poshmark. Keep the social love going on and find fellow Poshers on Instagram, Twitter and more! Try searching through hashtags such as #PoshStyle, #PoshPackage and #PoshFind. Plus, when you follow Poshmark’s social channels, you can discover new PFFs that way, too. Find us on Instagram, Facebook, Twitter, Pinterest, Tumblr and YouTube.

Attend a Meet-Up

Take your Poshmark relationships to the next level and attend a local Poshmark meet-up. Meeting with your favorite Poshers in real life is sure to deepen the connection and helps everyone remember there are real, awesome people on the other side of that screen. Pro tip: Don’t see one near you? Reach out to us for information on how you can host one!

Already have a PFF? Tell us how you met yours in the comments below!

Posh Tip: 5 Insider Tricks You Need to Know

You have mastered Make An Offer. You ship packages like a pro. You may have even earned a coveted Host Pick or two. But do you know these nifty tricks? Whether you’re a veteran or a certified newbie, we’re here to share some lesser-known info to make sure you’re at the peak of your Posh game.

1. Print Labels From Your PC

Did you know that you can print your shipping labels directly from the website? No more digging through your emails to locate a shipping label! Now you can simply click on your username at the upper right hand corner of your screen, select “Orders,” and go to your sales to locate your label.

2. Make Your Closet Go Viral

If you’re like us here at PMHQ, you’re addicted to Pinterest (DIY, anyone?). Bring more eyes to your closet when you share your listings to this popular social platform. Click the share icon on your listing or your closetand simply choose “Pinterest.”Extra tip: The better your Covershots, the better chance you have at being “repin-worthy.” You never know – someone admiring your pins could also be your next PFF!

3. Rise in the Ranks

Ever think that you would make a fabulous Suggested User, a stellar Posh Party host or know someone who would? Well, we want to know! Shoot an email to support@poshmark.com and we can get you in touch with the right people!

4. Track Your Order or Refund In-App

Did you know that you can easily track your order and refund directly within the app? Simply head to your account tab and scroll down to My Purchases to see up-to-date tracking information as well as a detailed breakdown of your refund for each individual order. (Sellers, this can be helpful to you, too, as it can keep you updated to any shipping issues and delivery confirmations.)

5. Customize Your Shopping Experience

When shopping your PFF’s closet, you can turn their closet into a personalized shop when you see only listings in your size. When using the ‘My Size’ filter, your results will show items available in your pre-selected preferences. (Haven’t selected your sizes yet? Head to your account tab and select “My Size.”) Want more customizations? Use the rest of the filters to sort items by brand, category, price, even condition and availability!

Posh Tip: How To List Luxury Handbags For Resale On Poshmark

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Do you have a luxury handbag that you love, but don’t wear? With thousands of items from top brands – including Balenciaga, Hermès and Celine – Poshmark is the perfect place to sell it. Plus, with our exclusive Posh Concierge and Posh Protect services, you can buy and sell luxury with confidence.

How do you get started? When selling luxury items online, it’s important for sellers to know the item is authentic. While verification practices vary by brand, we’re here to help with this handy listing photo guide for sellers.

First thing’s first: be sure that your photos are on point. Photos should be taken in a well-lit area with plenty of natural light so that your pictures are crisp and clear. We recommend avoiding the use of filters that would alter the appearance of the item for sale. Want to share more photos of your item? Consider adding a separate listing for extra photos.

Logo and Hardware

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Capture a clear, straight-on photograph of the logo that is labeled on the handbag. Don’t forget the small, but important details such as the zipper and hardware. Make sure that the images are focused and bright enough to read any small inscriptions!

Serial Number, Date Code or Hologram Sticker

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Buyers will feel confident in purchasing from you when you display the unique code for your bag. Most of these codes are located in secretive areas like the bottom of the bag or deep down in the interior pocket. Can’t find your code? Call up the store where you purchased your bag and they will be able to help you locate it.

Documentation and Extras

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Do you still have the tags, dust bag or box for your bag? Include it in your photos and mention it in the description.

Condition

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Make sure to disclose any wear and tear on your bag through photos and in the description. Hiding flaws can jeopardize your sale on Poshmark. We recommend creating another listing to provide more detailed photos for your prospective buyers.

Brand Photo Checklist

While each brand has its own standard for verification features, we can look to some of our top brands to see what photos should be included when showcasing your item’s authenticity:

CHANEL

  • Foil Logo Stamp
  • Serial Hologram Sticker
  • Zipper back
  • Quilt pattern and Stitching
  • Hardware/screws
  • Authenticity Card

Louis Vuitton

  • Heat stamp (made in tag)
  • Serial/Datecode (usually embossed on a tag or to the lining)
  • Hardware/screws
  • Base of handle (for stitching)

GUCCI

  • Tag with GUCCI stamp
  • Serial number (located behind the tag)
  • Material/fabric tag if applicable
  • Zipper Back
  • Clean Stitching

Still have questions when it comes to listing luxury items on Poshmark? Get in touch with us at support@poshmark.com.