Introducing Posh Concierge: Buy and Sell Luxury With Confidence

120414_posh concierge intro

Have you been stalking a gorgeous luxury handbag on Poshmark but have hesitated? Don’t wait any longer! Now you can click “Buy Now” with confidence.

Introducing Posh Concierge: an exclusive new verification and authentication service for premium items on Poshmark. Starting today, Posh Concierge is free of charge for all purchases above $500! In the future, Posh Concierge will also be offered for items below $500 for a $39 fee – an incredible deal for your premium purchases.

So, how does Posh Concierge work? The purchase will first be shipped to Poshmark where our team of luxury experts will carefully inspect the condition, quality and authenticity of the item, package it with love and care, and ship the item to its final destination. The service will be completed within 24-48 hours of receipt by Poshmark, with tracking information available on the order tracking page.

For sellers, we know it can be difficult to part with a treasured luxury possession. Posh Concierge alleviates the stress of selling a premium item by providing your buyer with assurance of the quality and authenticity of your item and ensuring its delivery.

Poshmark is already home to one of the largest collections of premium brands – including CHANEL, Hermes, Louis Vuitton and more. Did you know that Poshmark one of the the largest CHANEL boutiques in the country, filled with more than 17,000 items across 8,000 closets. Posh Concierge makes it the best place on the web to buy and sell luxury items!

120414_posh concierge faqs

What do I have to do as a seller? Nothing differently, except your free shipping label will be addressed to Poshmark rather than to your buyer. You will be able to track the item through the order screen as it gets inspected, verified and shipped to your buyer via Posh Concierge.

What do I have to do as a shopper? Really nothing. If you see the Posh Concierge icon on an item you’ve been coveting, great news! That means the item is eligible for this premium service. Press the “Buy Now” button and purchase luxury with confidence.

What if the item isn’t approved by Posh Concierge? If Poshmark’s team of luxury experts is unable to authenticate the item, it will be returned to the seller. It will not be eligible for relisting on Poshmark.

As always, if you have questions, we’re always here to help at support@poshmark.com.

 

Photo courtesy Emily Kammeyer

App Update: Introducing ‘Make An Offer’

MakeAnOffer_blog_intro

You know that Chanel handbag you’ve been lusting over? How about those Louboutins? The items you love could be yours in a matter of seconds for a price that you will love, thanks to the latest and highly requested way to communicate and shop on Poshmark: Make An Offer!

Make An Offer allows buyers and sellers to privately negotiate a price for a listing in an easy, streamlined way. Offers are binding – which means it’s a guaranteed sale if the offer is accepted  – facilitating serious and fair negotiations. And did we mention that it’s fast? In a matter of a few clicks, a buyer and seller can agree on a price for that coveted handbag or pair of designer shoes.

How it works:

MakeAnOffer_blog_step 1

MakeAnOffer_blog_step 2

MakeAnOffer_blog_step 3

Let’s break it down: Make An Offer is…

  • private way to negotiate
  • Binding and guarantees a sale if offer is accepted
  • Extremely fast and easy

Sellers! Learn to make the most of this new offer with Make An Offer tips an FAQs.

Sellers: What ‘Make An Offer’ Means For You + FAQs

By now, you may have heard about Poshmark’s newest feature, Make An Offer. You may already even have new offers on your listings. But as a seller, what exactly does it mean for you? How is Make An Offer different than negotiating a price via listing comments? And how can it help you bring in sales?

100614_make an offer_sellers know

  1. Offers are binding and a sale is guaranteed when you accept an offer. A buyer must provide payment details and their address to make an offer. If you accept an offer from a buyer, payment will be processed immediately. As a result, buyers using Make An Offer are committed.
  2. Offers are private. If a seller counteroffers, other interested buyers won’t see it. The public listing price remains firm until the item is sold.
  3. Make An Offer is extremely fast. Each time a counteroffer is made, the buyer is notified immediately in the app, by email, and with a push notification. Accepting or counteroffering takes one click and payment is processed immediately!
  4. Make An Offer attracts more buyers. Is a buyer lusting after your handbag, perhaps the listed price is just a tad too high for them. Make An Offer is a great way to get potential buyers off the fence.

100614_make an offer_faq

What is the difference between “Buy Now” and “Make An Offer”?

Buyers can use Buy Now to purchase an item from you immediately at your listed price. Make An Offer is a fast, private way for a buyer to negotiate the price for an item with you.

Should I still respond to buyers who request a lower price via comments? It’s up to you, but keep in mind that comments in a listing will continue to remain public. We strongly suggest guiding any potential buyers who would like to negotiate the price of your listing to submit a private, binding offer through the “Offer” button.

How will I know if a buyer makes an offer on one of my listings? As soon as a potential buyer submits an offer, you’ll receive an email and a push notification from us. We will also notify you in your Poshmark “News” tab.

What are my options when I receive an offer (or counteroffer)? You can accept, counter or decline an offer or counteroffer. If you accept an offer, payment will be processed immediately and Poshmark will send you a shipping label. If you counteroffer or decline an offer, the buyer will be notified immediately so they can respond.

Do I have to respond to all of the offers? No, you don’t have to take action when you receive an offer. If you don’t counteroffer or decline the offer or counteroffer, it will expire automatically in 24 hours.

Can a buyer cancel an offer after they’ve submitted it? A buyer can cancel their offer anytime until the offer expires or until you accept or counteroffer. Once a seller accepts an offer or counteroffer, the purchase is final and can’t be cancelled by the buyer.

Can more than one buyer make an offer at the same time? Yes. The first offer or counteroffer that is accepted will result in a sale, and all remaining offers will be cancelled. Likewise, if “Buy Now” is selected on a listing with offers, all offers will be cancelled.

I have a large closet.  How can I manage dozens of offers at the same time? You now have an “Active Offers” page which displays all of your listings with active offers. Click on a listing on this page and you’ll be able see and compare all active offers on that listing. To get to your “Active Offers” page, go to the “Offers” tab on your “News” page and click the “View all active offers” link.

If you have any additional questions, don’t hesitate to reach out to Poshmark’s support team: support@poshmark.com.

Now Available: PoshMatch for Android

PoshMatch_pmeditor_android_blog

You patiently waited and the day is here! Android users, head over to Google Play to download the latest and greatest version of Poshmark. The update features PoshMatch, a new and dynamic personalized shopping experience that constantly updates to bring you items that match your unique style.

As a refresher, here’s what you can expect from the new update:

  • Shop Your Shares: Sharing is styling! Your shares are now collected in the Shares tab in your closet. Not only are you now curating the best PoshFinds like a personal stylist, but you can shop the shares in other closets.
  • Follow Your Favorite Brands: Don’t miss out on the latest from your favorite brands. Follow your brands and click “Just In” to shop recently added items first.
  • ‘About’ Section on Profiles: Now all closets now have a dedicated page that features your profile photo, location, website and brands you follow.
  • Personalized Home Feed: Your feed is now prettier and more functional than ever. The more you interact with Poshmark, the faster we can learn about your style and enhance your shopping experience.

So what are you waiting for? Update today and tell your friends!

App Update: Introducing PoshMatch

082614_poshmatch_v2

Exciting news! We have released a new and oh-so-gorgeous version of the Poshmark app into the App Store.

Introducing PoshMatch, a dynamic and new personalized shopping experience that constantly updates to reflect what you and your network are styling, following, and liking, alongside items that match your unique style.

What’s New

  • Shop Your Shares: Sharing is styling! Your shares are now collected in the Shares tab in your closet. Not only are you now curating the best PoshFinds like a personal stylist, but you can shop the shares in other closets.
  • Follow Your Favorite Brands: Don’t miss out on the latest from your favorite brands. Follow your brands and click “Just In” to shop recently added items first.
  • ‘About’ Section on Profiles: Now all closets now have a dedicated page that features your profile photo, location, website and brands you follow.
  • Personalized Home Feed: Your feed is now prettier and more functional than ever. The more you interact with Poshmark, the faster we can learn about your style and enhance your shopping experience.

Head to the App Store to download the latest version of Poshmark so you can enjoy the new personalized shopping experience. Stay tuned as we work to roll out these enhancements for all users and those Android devices, as well!

Let’s get shopping!

Friends don’t let friends pay full retail. Invite your friends to shop their favorite brands on the new Poshmark. Bonus! You may get some referral money in exchange. Win-win!